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TERMS AND CONDITIONS
Reservation and Payment
Reservation can be made by letter, fax or through travel agents 60-day prior to the departure with a US$300.00 deposit payable to Cambridge Travel & Tours. The balance of the tour payment should be made
60-day prior to the departure date. When a reservation is made within
60-days prior to the departure date, full payment should be made upon confirmation of the reservation.
Responsibility
1. Cambridge Travel & Tours acts only in the capacity of an agent for purveyors of transportation, sightseeing and hotel accommodation. All coupons, receipts and tickets issued by Cambridge Travel & Tours are subject to the terms and conditions stipulated by the suppliers. Cambridge Travel & Tours shall be exempt from any liability for loss or damage to property, injury of person, accidents, delays, irregularities or other occurrences beyond its control. Neither will it be responsible for any change in itinerary, hotels or transport station schedule and losses incurred due to unforeseen circumstances.
2. Tour prices are subject to change. Cambridge Travel & Tours reserves the right to adjust the listed price at any time for any reason. However we will not adjust prices once the tour has been confirmed and deposit has been made.
3. Should weather or other unforeseen circumstances cause delays in Transportation before the tour's departure, Cambridge Travel & Tours reserves the right to postpones or cancel the tour, and any loss or additional expenses incurred shall be borne by the participants.
4. Should political upheavals, bad weather conditions or like arise, local agents conducting the tour reserve the right to alter the itinerary, as necessary. Any additional expenses incurred shall be charged to the participants.
5. Participants should strictly abide by the laws and regulations promulgated by the government of the People's Republic of China, including but not limited to Immigration and Customs Laws and Regulations. Cambridge Travel & Tours will not be responsible for any and all penalties due to any participant's violation of laws or regulations of the government of the People's Republic of China.
6. To be valid all complaints must be submitted within 14-day of the end of the tour.
7. Participant is not allowed to change the confirmed itinerary, including transportation, hotel, meals and sightseeing. Any extra charge or loss incurred due to such change should be borne by the participant.
8. No refund shall be given for any portions of the package unused by the participant of his own accord.
Complaints and Arbitration
If you have any complaints during your holiday, please inform your local guide or our specified local representative or the suppliers immediately of the situation so that we may promptly attend to the matter. Failure to promptly notify us of your complaint may reduce or eliminate any compensation that may be payable. In case where a satisfactory remedy is not achieved, you must submit a written complaint to Cambridge Travel & Tours. within fourteen days from the end of your tour. Complaints received by Cambridge Travel & Tours will be acted upon promptly and fairly within the terms of these conditions. Any controversy arising out of, or relating to this contract or any modification or extension thereof, including any claim for damages or recision, or both, which cannot be settled amicably, shall be settled by arbitration administered by the American Arbitration Association in Marin County, CA. in accordance with the rules then obtaining of the American Arbitration Association.
The parties, i.e. you and Cambridge Travel & Tours, consent to the jurisdiction of the Supreme Court of the State of California, and of the United States District Court for the Northern District of California. for all purposes in connection with the arbitration. The parties consent that any process or motion or other application to either of said courts, and any paper in connection with arbitration may be served by certified mail, return receipt requested by personal service or in such other manner as may be permissible under the rules of the applicable court or arbitration tribunal, provided a reasonable time for appearance is allowed. The parties further agree that arbitration proceedings must be instituted within one year after the claimed breach occurred, and that the failure to institute arbitration proceeding within such period shall constitute an absolute bar to the institution of any proceedings and a waiver of all claims.
Cancellation and Refund Policy
Cambridge Travel & Tours reserves the right to cancel any tour prior to its departure for any reason. In the event of cancellation, Cambridge Travel & Tours will refund any deposits and /or payments prior to such cancellation.
The deposit is non-refundable and non-transferable in the event of cancellation by consumer or agent after confirmation of the
booking. After payment is made, refunds will be made as follows:
If cancellation is made: refund will be:
120-60 days before departure tour cost less deposit
60-31 days before departure tour cost less US$300
30-12 days before departure 50% of tour cost
Less than 12 days before departure no refund.
All cancellations must be in writing and will be effective upon receipt by Cambridge Travel & Tours. When a reservation is made through an agent, claims for refund must be made by the agent making the original booking and such claim must be made within 45 days of the termination of the tour.
No refund will be made to those participants who break the journey regardless of the portions of the package unused. If, owing
to serious illness or injury, the participant withdraws from the tour, a refund will be subject to the consent of the local travel agent.
No refund will be made to those participants who have failed to secure valid travel documents or visas for China
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